Question: What is your returns policy?
Answer: We guarantee 100% satisfaction and will accept returns on any merchandise a customer is unsatisfied with for any reason within 30 days of receipt of merchandise. Click for details

Question: Is your credit card form secure?
Answer: Yes we use the finest form of encryption using SSL. You can view the authenticity of this right on the form.

Question: How much does shipping cost and what method of shipping is used?
Answer: We use Fed-Ex International Priority for shipping. Shipping charges are based on the published Fed-Ex rates from Indonesia to your country. We get a 35% discount and pass this savings on to you. Click for details

Question: How long does it take to process an order?
Answer: Most orders are received by the customer within 2 weeks.

Question: Do you use real gemstones?
Answer: Yes. All the gemstones we use are real and of high quality. The only synthetic stones we use are Cubic Zirconium (CZ) which does not exist in a natural state.

Question: Is your jewelry hallmarked with a 925 or sterling stamp?
Answer: Yes. We use a 925 stamp on all jewelry except certain items which are virtually impossible to stamp.

Question: Are there any metals in your jewelry which cause allergic reactions?
Answer: Absolutely not. We use only high quality metals in our sterling and do not use any special alloys containing allergens.

Question: Do you have a printed catalogue?
Answer: No.